Could any user who has completed the suggested troubleshooting send me some app logs? That link should have instructions on how to get them. Once you have the zip file please email it to us.
To: Techinfo blizzard. Body: Please link this forum thread so I know what the email is related to! Side note that the email inbox is for receiving files only. We do not send replies through there. Any support requests submitted to the email will not be addressed so be sure to follow up with us on this forum thread. Do not send files unless an agent requests them! I too am having this issue. I got your email with the log files.
Further investigation shows malware on the system. Please run a malware scan on the PC. No need to get the paid version, the system scan feature is free! Once the malware is in quarantine, please run a system file checker then restart the PC. Contact Support. Relevant Products:. Disable or temporarily uninstall any security programs , which may mistakenly identify the login module as a security threat. Reset your network devices to make sure your router hasn't become flooded with data.
Try creating a new administrator account to resolve permissions issues. If the problem persists, uninstall and reinstall the game. Try using a different network. If doing so solves the issue, please contact the manager or Internet Service Provider of the original network to troubleshoot further. Tried everything here? Did you find this article helpful? Yes No. Help us improve. Please rate the following from a scale of 1 to 5 stars: This article is easy to find.
Sorry to hear that! We'd like to know what's wrong. Please check any which apply: This information isn't relevant to my issue. This article is unclear or poorly written. I have tried the suggested steps but they didn't work. I'm frustrated by Blizzard's process or policy. Thanks for your feedback!
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