There are no impacts to your TiVo Service at this time. We are investigating this on high priority. Thank you for your patience. Note : The feature that allows your videos to be transferred from your PC to your DVR is no longer compatible or supported. Installation troubleshooting. Make sure that you are installing the latest version of TiVo Desktop 2.
If the installation fails, use the TiVo Desktop Cleaner utility. However, you will lose any Web Video subscriptions and Watch Folder settings you may have created. Show the steps. Open the folder containing the extracted TiVo Desktop Cleaner files. Windows XP users:. Windows Vista and Windows 7 users. When the Command Prompt window is displayed, you are asked if you want to continue. TiVo Desktop Cleaner performs the following functions:. When these tasks are complete, you will see the message "TiVo Desktop has been removed from your system.
Download VBScript from the Microsoft website and follow the directions for installation. Click the Start Menu. Select All Programs. Select Accessories. Select the Command Prompt accessory.
Right-click the Command Prompt accessory and select Run as administrator. Type "regsvr32 vbscript. When the registration is complete, you will see a response indicating that the registration of VBScript has succeeded.
Click the OK button. TiVo makes no representations or warranties as to the suitability of third party software. Any installation of third party software is at your risk. If you need support relating to the third party technology, please contact the manufacturer directly. Force a connection to the TiVo Service. Ensure that you are running TiVo Desktop software version 2. Verify that if Bonjour is running:.
From the Start menu, right-click on My Computer and choose Manage. Double-click on 'Services and Applications'. A control panel will open.
Restart TiVo Desktop. Note: All the deleted items will be re-created the next time TiVo Desktop runs. You can only link one computer at a time to a My TiVo account. You will need to recreate your web season passes after linking a new computer to your My TiVo account. If you receive an error message on your TiVo DVR when you attempt to schedule a Web Season Pass or one-time web video download, this may indicate high levels of network traffic.
Please try to schedule your Web video download later. System cannot find the file specified. If you see Desktop error "System cannot find the file specified", it is because the program timed out due to too many requests. This can happen when you have too many transfers scheduled, particularly if they are auto-transfers. You can avoid this error by reducing the number of auto-transfers and the 'Keep At Most' setting for that auto-transfer.
You may also try setting the Desktop Performance to 'Low. I canceled my transfer before it had time to finish. Canceled transfers will not be converted. If you canceled a transfer before it was finished, you will need to begin the transfer again and complete the process. I had to shut down my computer before the transfer could be converted.
If the conversion process is interrupted, the conversion will not complete. Be sure to give each conversion sufficient time to finish. Be sure your computer is not set to go into standby mode, hibernate, or shut down. What does the "delete the original transferred files after conversion" setting mean? Choosing this setting will cause the transferred.
If the conversion does not succeed, the TiVo recording will not be deleted. In order to successfully convert the file, delete the recording from TiVo Desktop and begin the transfer again. All rights reserved. All other trademarks and content are the property of their respective owners. My Account Sign out of TiVo. Tivo Customer Support Community. Search Close Search Content Symptom. Make sure you are using TiVo Desktop 2.
Check the sharing level settings: A. Download the TiVoToGo patch by clicking here. Open the tivo-desktop-patch-setup. Follow the instructions to apply the patch. Once the patch has been applied, attempt to initiate a transfer. If successful, your TiVo Desktop application will continue to allow transfers.
If unsuccessful, it is possible the patch may not have installed correctly. Please attempt to apply the patch again. If the second attempt is unsuccessful, please Contact TiVo Support for assistance.
To troubleshoot slow transfers, do the following: 1. To clear the cache: 1. Stop all transfers currently in progress. Before clearing the cache, you must ensure that both TivoServer.
These applications may crash or display incorrect information if the cached information especially the cookies disappears while they are running.
System cannot find the file specified If you see Desktop error "System cannot find the file specified", it is because the program timed out due to too many requests.
Transfer or conversion was interrupted I canceled my transfer before it had time to finish. Footer Last Modified Date. Article Number.
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